FAQ

In What Currency do you Charge?

We are priced in $AUD

How Can I Contact You?

We operate from our office in south australia. The quickest way to contact us is by sending an e-mail to info@thestylerow.com. This email address is constantly monitored and we will get back to you as soon as possible.

What Payment Methods do you Accept?

We use Paypal as a secure and safe payment option, if you do not have a paypal account they have a credit card option where you do not need a paypal account to use. We accept visa, mastercard, and discovery cards. Once this transaction is complete, you will then return to thestylerow.com. If you have any queries, please contact us directly at info@thestylerow.com.

When Can I Expect my Order?

Please see our Shipping Times Guide

How Much Does it Cost to Ship my Order?

Please See our Shipping Rates Guide

Will I have to Pay any Duties on Top of my Order?

The style row, unfortunately, cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.

How Can I Track my Order?

When your order is shipped, we send you an email within 1-2 working days, containing a tracking number, which allows you to easily, and quickly locate the progress of your order. If you did not receive this email, please contact us at: info@thestylerow.com. To track the progress of all orders, please visit the link provided for AUS Post.

Where do you Ship to?

We ship globally.

What if the Item I Received is Damaged or Faulty?

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at info@thestylerow.com so we can review the matter.

How do I Request a Return?

Simply e-mail info@thestylerow.com so we can allocate a returns authorisation (ra) number for you. Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs. Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). The style row cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

What is your Return Policy?

Please see our Exchanges & Returns Guide

What Size Should I Order?

We understand it can be difficult to figure out your sizing. Our items are considered true to size so stick with what you would normally wear. However, we supply all measurements of each for your reference on the sizing page. We have also outlined the size the model is wearing in the online store, which can help as a guide. If you would like more detailed size information, please email us at info@thestylerow.com or you could review our basic Sizing Guide.

Is it Safe to Order from your Online Store?

Definitely. We do not store any credit card details nor do we share your personal information with any third party. Your info is safe with us!